Privacy Policy

1. Purpose

To outline our process for handling customer complaints in a fair and timely manner.

2. Scope

This policy applies to all complaints received from customers regarding our products or services.

3. Lodging a Complaint

Complaints can be submitted via email, phone, or through our website contact form.

4. Handling Complaints

We will acknowledge receipt of your complaint within [X] business days.

Our team will investigate the complaint and aim to resolve it within [Y] business days.

5. Escalation

If you are not satisfied with the resolution, you may escalate the complaint to a higher authority within the Company.

6. Record Keeping

All complaints and their resolutions will be documented and reviewed periodically to improve our services.